Our Reviews

Quintin was an amazing salesman. Very friendly and answered all my questions. He even called the next day to check in and make sure things were going good. Mike Slinkerd was a great finance guy. He made it a quick and easy process. Highly recommend both of them! Great assets to the team.i got to leave in a brand new 2026 Equinox RS.

Made the purchase quick and simple. The rep was very responsive.

Friendly, no pressure to accept recommendedation that had a financial costs. I was surprised there was not a follow up call after the purchase. Also recommend a short demonstration on key functions within the vehicle. Example, I was driving on Saturday morning and couldn't figure out how to turn down the air conditioner fan. Guess I should have tried out before I left home.

Great people to work with.

Was able to answer all our questions. Very friendly.

Everything went as expected. Tyler went above and beyond to find/get me the truck I wanted

My wife and I live more than 3 hours away from Centralia, so it was important to us to have the deal on our new Tahoe mostly done prior to visiting the dealership. Tyler did a good job with helping make this happen. Everyone was friendly. Overall, it was a good experience.

Rachel was very nice and professional. Kept me up to date on the process.

No problems, could use a few magazines in waiting room.

Brooke very friendly and helpful. Great communication.

Timely service and great team to work with. Truck bed cover installation looks great!

They were good to work with. I wish I was able to get the extra charger, but since I wasn’t able to get the additional incentive like we first thought, I’ll try to get it another time.

Very good service and friendly people

Cortez did a wonderful job finding the perfect Equinox. He listened to us, ask questions and really understood our needs. Our new Equinox is exactly what we was looking for!

EXPERTISE ALL THE WAY

Vehicle delivery was not as I've experienced from other dealerships. "Here's your keys see ya later" / No offer to go through the options, electronics, etc. I had to take the plates off of my trade Salesman was too busy watching an online auction to deliver the 86K vehicle correctly. Vehicle has many cosmetic blemishes that were not addressed at delivery - photos have been sent to salesman I am now waiting on copies of payoff documents to take care of this payment that was made Communication has been very poor through all this - I have purchased 20+ GM vehicles in my life and this has been by far the worst experience ever. Still dealing with previous loan payoff and have been charged an additional payment that should not have - was a week between payoff and payment due date. I have dealt thus far with Shannon Winkler & John Zenson I want to return this vehicle and purchase elsewhere

Overall a good experience. All employees were friendly and knowledgeable. Service department did a excellent job installing GM accessories. It would have been nice if the detail department would have done their job I spent 3 hours detailing truck when home supervisor should inspect vehicle before customer delivery. But overall I am very happy and will do my future business with Jim Butler.

Salesman Curtis Griggs did a good job he was helpful and patient. He helped me the whole time gave good advice and helped me get what I wanted.

The ladies at service desk are awesome

When we met with finance would of appreciated more info on exact cost of extra warranty broken down with the additional warranty period instead of just the monthly payment.

My new truck needed a license plate bracket installed in the front. My salesman, Dakotah, had the service department install it. I slap had to buy a gooseneck ball & hooks from the parts dept., & Dakotah put those in for me. All accomplished in a short time. Very pleased.

We received very friendly and professional service.

Autumn and Andy were easy to work with and provided a great experience. They understand what was needed and exceeded our expectations. Even though I did not meet the mechanic, they also did a great job in meeting deadlines and providing a great service to our family. Thank you!

The staff and service is always great. A good place to do business with.

My first, complimentary oil change was completed on 06/05/2025. Later that evening, i observed oil dripping on my like new garage floor. I returned to the dealership the following morning to explain the situation; the car was taken back to the shop upon where it was discovered the gasket for the oil plug was not installed, hence the leak. The rating given above reflects taking time out of my schedule to have this situation resolved. No other explanation was given, nor was any other " future " oil changes offered and/or discounts for the inconvenience. I purchased this 2025 Chevy Equinox in December 2024 for my spouse, traded in a perfectly good and sound Ford product as I was looking to make a change and to have local services right here in my hometown. Consequently, a future trade for a new truck may be in jeopardy over the recent oil change situation.

Went well no problems.

The def gauge wasn't working correctly. The service tech figured out that it was not calibrated correctly. He recalibrated the gauge and it works fine for now. I really wasn't expecting to get it fixed that day. But they did a great job.

a;;is good

I was a pain but we worked it out finance needs to explain more but was goo

Did a good job

As usual, from Autumn to the mechanics, everyone was helpful and professional. This is why I changed dealerships.

Derek went above and beyond to get us in the truck we wanted.

They have been awesome to work with from the beginning when I just was looking for a truck. This past week they got my truck in for service quick & easy.

Service persons were sensitive to what I needed

Ken was so kind and made my first time purchasing a vehicle less stressful. He was extremely helpful, answered all my questions, and was even patient with me when I was being indecisive. I would HIGHLY recommend Ken to any of my friends looking to purchase new vehicles.

Everything great from appointment arrangement to test drive to negotiation to financing. You guys are pros

Dilland was very knowledgeable about the 2025 Tahoe we were buying and the team worked hard to achieve the best deal we could get.

Derrick did a great job with us, and we would recommend him to everyone!

Took twice as long as they said it would , also my driver side mirror is still loose like the first one you replaced

Jevon is always amazing to work with. He knew we were leaving for vacation and I needed my truck asap and he made it happen.

We were able to get the Colorado truck we wanted

I had a successful experience at Jim butler!! The sales person and the general manager was awesome

Great experience. No pressure and patient salesman.

Service was done quickly and everyone was super friendly and didn’t try to sell anything I didn’t need.

Very good experience.

David was an amazing salesman. You can tell he didn't care just about the transaction but truly listened to what I wanted.

We had a great experience with Derek Estes in Centralia Missouri on the purchase of our new 2025 Chev truck. We told him the color and trim we wanted and he went to work and found one for us within the week and had it delivered to the dealership. We also referred a friend to Derek the next day and he was able to get them the truck they wanted that day! Great experience!

After 10 days on the toad, the key fob wouldn't start the car. Got it to the dealership where 2 faulty sensors needed replaced, at a cost of $250! Why was this not found BEFORE I purchased the car and why am I on the hook for the cost? And then, I was told that the key fob was defective and I'd have to pay for a new one. I like the car, the service, so far, is questionable.

Our salesman was very personable and helpful-

Kate Day was great to work with. She is very polite and helpful. Service was quick. Everyone I saw while there was friendly and upbeat.

Good. friendly service.

Amy was amazing to work with

Thank you. Appreciate loaner vehicle. Timely. Thank you for having a driver bring my vehicle back to me. Thanks Karen Poe

My wife and I were very happy with our buying experience. Ken Robert’s was our salesman and he was perfect for us. No pressure , well a little, and good information for all our questions. We completed the sale actually after closing time and we had some issues with onstar but he helped the entire way ! I will be recommending him and your dealership to anyone I know of that is looking to buy a car

I was in need of the 7,500 maintenance between road trips, and they worked to get my car in. They were so kind and helpful!

On time. Everything A-OK. Many thanks. Jim Ausmus.

it was my first online vehicle purchase and it was great and easy peasy, had my new car the very next day , tyler did a great job

Great experience.

Brought truck in for a unknown problem it was diagnosed and fixed very quickly

Saleswoman was great to deal with and helped me find the perfect vehicle.

Fast friendly service

Kate was an absolute pleasure to work with. She was highly communicative, incredibly knowledgeable, and always made herself available to answer our questions. She listened to our concerns and ensured we felt supported every step of the way throughout the repair process. We’re truly grateful for the outstanding customer service she provided and wouldn’t hesitate to recommend your service department to friends and family based on our experience with her and the entire team.

Our salesperson Rachel was extremely efficient and got us into our new truck quickly. One of the most hassle free vehicles we have purchased.

Autumn, my service rep, has always provided top notch service. She is always responsive and is very knowledgeable.

all went well

Always fast courteous service.

Service attendants were all very nice!

Had scheduled oil and filter change, tire rotation, and replacing (tire pressure monitors per warranty). All was done in a timely fashion EXCEPT, changing out the tire monitors. Without consulting me, the tech decided he was not going to do that because I was close to needing new tires. I informed the service rep I was not buying tires from the dealership. The truck had to go back into shop wasting time. Normally happy with service. Not Friday.

They had patience with me to find the truck I wanted. And did a great job of locating it and transporting it to the dealership. Our salesman, Jarrett had a great attitude and energy throughout the whole process. I will definitely do business with this dealership again.

Easy and quick

Rachel was great to work with, easily the fastest experience ive had at a dealership.

Great service Great people

Very long wait.

I traveled from Kansas city to pick up a 2025 1500 Silverado, the team at Jim Butler Centralia went out of their way to make it a very positive truck buying experience. I will be back for my next vehicle.

Very friendly , nice people to do car deal with.

Outside temperature sensors reading from 4 - 9 degree high. Said it was in parameters. My old trucks was perfect on their readings. Said it is normal

Everything went very well.

I get a employee discount cause I work here

Very easy to work with, friendly and professional not pushy on making a sale.

Our sales women was amazing although she was trying to work several clients at one and satisfie every one needs she also had another customer show up unexpected and ask them politely to give her a few the lady replied with of course and would kinda tell her what she was looking for then the sales women went on to try and finish up what she was doing it was one of the hottest days and the women was sweating and out of breath trying to get everything done it really wasn’t that long when the lady said she had to come back tomorrow everything was fine when the manager decided to call her in to the office with the door open and reprimand her where all the customers could hear I didn’t agree with this and wondering if I’d ever do my business there again because of this situation I work in an office siting and have never had any like this happen to me my boss is a firm believer that you should never discredit someone in front of others so that the rest of the team or trainees are open to thinking down on them or questioning their ability

I had an appointment for a potential problem with my Silverado 1500 RST making a noise at certain cruise conditions. A service tech drove my vehicle to assess the problem then rode along with me to verify his findings. He explained that what was happening was a function of the dynamic fuel management system. He was very informative.

The only reason I dodnt give a 5 star rating was because of how long it took to get everything done. Other than that, it.was great.

Dynamite was fun to work with. We were treated well. Didn't quite get to our price, but we pulled trigger and purchased vehicle. Loved car until today after it sat in my garage for 5 days only 737 miles the engine light came on. Needless to say we aren't very happy about this since it's brand new!!🥹😡😠

Autum is amazing!

Took care of a problem covered by our extended coverage in a timely matter. Also took care of a recall on our vehicle, speedy service after receiving the parts!

Everyone was friendly and nice. Did not have to wait long.

Sales person was a recent hire and was pleasant and competent.

First oil change

Services were performed that were not discussed and services requested were not performed but were explained afterwards.

I was informed that major work needed to be completed on my truck. I asked for information regarding trade in and value of my vehicle both before and after the repair. I was promised a callback that I have never received. I even called the dealership back and requested it again. Still no callback. Very disappointing. I thought Jim Butler would be my long term dealership and shop. Guess I was wrong.

Derek was great to work with. I would highly recommend him to others.

My visit was for an oil change and tire rotation for my 2011 GMC Seirra plus a state inspection. It did have 3 of the for control arm ball joints not pass. I can’t complain I’ve only have went through one set of tires and a battery in the 14 years I’ve owned it. I have it scheduled to replace all four next week. I feel like I’ve been treated well at there service department very friendly staff and I feel like I can trust them.

Process was easy and efficient.

The dealership was very cool, and even had a stage 3 Roush mustang inside. Derek Estes was pleasant to work with, he earned my business by doing his due diligence. Shout-out to Quinten for finishing the deal and being a professional. I would return to work with Derek, and Jim Butler Centralia!

Work completed was good, however, had a 2pm appt for oil change and tire rotation. Arrived a little before 2 but they didn't start on the work til 3pm, an hour later....

Easy to Vernon and out, great desk to use for work while I waited.

We had a recall and also had a problem develop on our Buick. Called for an appointment and was told we could bring it right up and they would look at it as soon as possible. Great Service!

Took a little longer than expected, but no big deal.

As usual, the service team was friendly, professional and efficient!

The experience was good and the wait not bad at all.

The two ladies out front were awesome! Both were friendly, professional and very helpful.

Well they tried hard to find me the car I wanted. Didn't feel pressured. And have followed up several times after purchase to see how it was going

Can’t say enough good things about Kate Day. She was friendly, helpful and very professional

service went well

Autumn changed my appointment that day to get me worked in for my appointment after I had to tend to a truck accident. She was very kind.

It was good my only disappointment was I asked for black lug nuts and after seeing what you listed our trade in for vs what you allowed you could afford to give me the black lug nuts

Everything went smoothly. Service desk was very helpful making appointment and helping me with using our GM rewards points to pay for the service that was done. Service department should have cleaned the seat and floor of the vehicle after they were finished. I had just cleaned the truck. I understand the work they do that they get dirty. But have a little pride to return the vehicle the way you found it!

good

Drop off the evening before was good, no issues. Front office employee was still there trying to close up well after closing time but took the time to stop and speak with me. Oil change finished promptly, received courtesy call for completion. No charge on this service, previous service resulted in oil leak ( missing gasket on oil plug ) . Local dealership agreed to additional oil changes at no charge, this was much appreciated. I have and still recommend friends and family to visit this dealership based upon their commitment to customer service and selection of a very large new and used inventory that has impacted our local community on some many levels.

We had to wait for the parts to repair my Chevy Traverse. Jim Butler loaned me two vehicles to use during this time. Autumn and Kate were very good. I am very satisfied. Thank you.

Dealership had what I was looking for. The way I see it is If it's not on the lot I will drive somewhere else to see it and buy it.

Very nicesale man. Worked with us to meet our needs

My salesman was kind, fun, and well informed.

Oil change and tire rotation completed in 30 minutes.

Great service unfortunately was not given appropriate documentation of service due to the system issues during the day. I have not got anything by email either as told.

Service dept. people were courteous and helpful. Work performed was done in a timely fashion.

Best experience buying a new vehicle that we’ve ever had from start to finish.Thanks again

Always a pleasure visiting the dealership. Everyone is very nice and accommodating

Very pleased with the entire process

Jarrett was a pleasure to work with, he made the experience very easy and seamless. It was the first time purchasing a vehicle that I didn’t walk out of the dealership feeling good about the experience.

I unfortunately had a terrible experience that has gone on for 14 months. The staff, Autumn Kat were very kind people. However, this last service they had my vehicle for almost 5 weeks, and I don’t feel that they were making attempts to figure out what the problem was. The service manager Trey made promises after I contacted him that he was not able to keep. I could not recommend your dealership to anyone. I unfortunately went to your dealership based on a recommendation from a friend that has always been loyal to Jim Butler. Once I reached Alex the general manager, I felt like my concerns or being taken seriously. Unfortunately, it should not come to that. We will see if they were able to resolve the problem with my vehicle.

It was easy to make an appointment. The service check in was quick and service was completed in a timely manner.

Very happy with Jarrett the salesman and your service team unhappy about basically paying the price you ask for the 26 Traverse and the 26 Silverado and you wouldn’t throw in the black lug nuts for either I understand your owners are saying no accessories but thought you could have discounted vehicles the price of lug nuts. Thanks

the repairs were done before expected! The service is great. The customer service is great. Amber is a VERY pleasant person!

Great people. Fun to deal with

People very friendly and knowledgeable and answered all questions

quick and easy

I was super grateful that the service dept worked me in with very short notice. However the quoted price was absolutely ridiculous for what needed to be done. $534 to change spark plugs that cost $12.99 each is an attempt to take complete advantage of me.

Very professional. Fast and efficient.

Quick and fast

I really love my new (leased) car! I was almost home when I realized that the gas tank was nearly on empty. Isn't it customary to fill the gas tank? My salesman was "corrected" in front of me by another employee in a demeaning way. I complained about it at the dealership. Hopefully that won't happen any more. Even though I didn't get a full tank of gas (significant expense to me), it's not necessary to demean anybody in front of clients/customers.

The wait was an hour and a half. They were supposed to change the oil and rotate the tires. They did not rotate the tires, so I waited for an extremely long time for just an oil change.

As good as a 1927 mile relationship can be . . .

Cost to much other than that ok.

I have been having my cars serviced for several years at this location. That is why I keep going back! Alice Dye

The girls that check you in always greet you with a warm welcome and we're very polite. The mechanics are very professional. I like the idea that they give you a paper with everything that they checked extra other than what you brought your car in for. I would not go to any other place to have my car serviced even though I did not buy it from them. I would recommend Jim Butler Chevrolet dealership to anyone if they're looking for a good car and good service.

Not happy at all! I had called a week in advance & asked if they could replace my thermostat with my oil & tire rotation since it was gonna be there due to my heat not working properly...just for them to tell me they were down 2 techs & I had to schedule another appointment to take my car & they may or may not fix it then if they have parts if not will have to bring it back a third time.. this is not good customer service at all to have to come back 3 different times potentially. So will see if how this friday goes?Because I really hope I don't have to bring it back for a third time.Because then I will have to take off work as I was told that it would be a three week plus wait for a loaner car on top of being charged for that.So I really hope this can get fixed because I am not impressed at all with the service that I have received or what i've been told.

Very friendly fast helpful Tray Detinne was excellent to work with with

The service people were great, they went through several tests to determine the cause of our complaints.

The schedulers were awesome to work with, and the service was prompt and attentive to my vehicle service.

Everyone was nice and helpful. Would recommend you to others

Very helpful team, perfectly efficient documentation process!!

Good quality service at a good price..

I had a great experience with Jim Butler Chevrolet

Went above and beyond to earn my business.

Great

The oil change took forever. The detected a bad battery and sent me out the door without fixing it. Also they didn’t get my dip stick pushed all the way in.

It was amazing as always

Everything was great. Everyone was very nice and pleasant. All staff was very concerned if needed water. lol. Only negative was the amount of time spent on paperwork. I knew what I wanted, called ahead to make sure car was available and it was. I came in to start paperwork only and was still there for roughly 3 hours. Otherwise, overall, the experience was great. Will definitely refer others to the location. Thank you.

Had a tonneau cover installed. no issue with that but I still need a 2nd key fob. i've asked twice and still no fob

Poor service and poor communication. I called last week to schedule an oil change and confirmed the appointment three separate times with the service advisor. When I arrived at the dealership on the confirmed date and time, I was told my appointment was actually earlier that day. This was extremely frustrating and a complete waste of my time. I expect better communication I’ve worked as a service advisor in the past, and this level of disorganization is unacceptable. Unfortunately, this is not the first time I’ve had issues with this dealership, which shows a pattern rather than a one-off mistake. Based on repeated experiences, I cannot recommend this dealership

Was very nice

David Phillippe was great to work with! he went the extra mile to get the best deal for me. This was one of if not the best buying experiences that I've had when purchasing a vehicle.

Very nice people that take care of your needs !